Questions,
answered.

Paper. It symbolises a blank page, fragility and new beginnings. The modern alternative is a clock, the gemstone is pearl and the flower is the carnation — but paper remains the tradition almost everyone follows.

Proof within 48 hours of ordering, unlimited tweaks, then 3–5 days to print, frame and dispatch. Total 5–7 days door to door. In a hurry? Tell us your date in the order notes — express 48-hour service is available on most pieces.

Yes — photograph or scan the original page and attach it via the contact form after ordering, or email it when we send your proof. We can reproduce handwriting as-is or hand-typeset it to match. Both look beautiful framed.

Simply reply — nothing prints until you approve it in writing. Proofs are unlimited and free, and our designers double-check spelling, dates and line breaks before every print run.

Every order: tissue, twine, a handwritten gift tag with your message, and a protective rigid mailer or frame box. Add your gift message in the order form and we'll hand-write it — no receipts in the parcel.

Because each piece is made with your names and dates, personalised items can't be resold — so they can't be returned for change of mind. But if we make an error, or anything arrives damaged, we reprint or refund immediately. Non-personalised kits can be returned within 30 days.

Yes — tracked worldwide in 7–14 days. Prints ship flat; framed pieces ship in reinforced boxes. Duties for non-UK orders are calculated at checkout in the confirmation email.

Happily. Oversized prints, vow books, wedding-party sets and shop wholesale all start with a message via the contact page. Share sizes, quantities and your deadline and we'll reply within two working days.